ARTWORK REQUIREMENTS:

We kindly request that all artwork files be submitted in one of the following file formats: PDF, PSD, AI, PNG, EPS, CDR, TIFF, or JPEG.
It is essential that the files meet a minimum resolution of 300 DPI (dots per inch) to ensure optimal print quality.

To ensure your artwork is displayed correctly and avoid any interference with eyelets, we strongly recommend including a 2-inch bleed area.
This bleed area allows for slight variations during the trimming process and ensures that your text and images remain intact, without being pierced by the eyelets.

When preparing your artwork, please keep the following guidelines in mind:

1. File Formats: Acceptable file formats include PDF, PSD, AI, PNG, EPS, CDR, TIFF, and JPEG.

2. Resolution: Ensure that your artwork has a resolution of at least 300 DPI to guarantee high-quality printing.

3. Bleed Area: It is advisable to incorporate a 2-inch bleed area in your artwork. This extended area beyond the final trim size accommodates any minor trimming variations
and prevents important elements from being pierced by eyelets or cut off during trimming.

APPROVALS & READY FILES:

Upon receiving your artwork files, our team will proceed with converting them into print-ready files. It’s important to note that we do not print in Pantone colours;
Instead, we convert all artwork files into the CMYK colour format before printing. This conversion may result in a slight variation in colour compared to the original design.
Once the files have been converted, we will send you an email containing the print-ready files.

Please be aware that there may be a 10-15% shade difference in print quality due to variations in screen resolutions and printer configurations.
This difference is considered acceptable within industry standards for a good print.

To ensure your satisfaction with the final product, we kindly ask that you carefully review the print-ready files.
This includes checking colours, spellings, layouts, and any other relevant details. It is crucial to thoroughly examine the files before providing your approval.

To proceed with the printing process, we require your explicit approval of the print-ready files. Failure to reply to the approval email will result in your files not being printed.
Please understand that any delays in processing your order may occur if we do not receive a timely response.

If you send your print ready file approval email after 12 pm, it will be considered an order for the following day.
We recommend confirming delivery dates with us before placing your order to avoid any confusion.

We utilize large format printers to produce our banners, which are designed to be viewed from a distance of more than two meters.
It’s important to note that while our printing quality is of high standard, it may not match the extreme sharpness found in HD photograph printing.
We invite you to visit our website, where we showcase a wide range of actual printed banners. This will give you a better understanding of the
quality and appearance of our printed products.

PRINTED BANNER QUALITY:

Please keep in mind that every banner we print is featured on our website as part of our portfolio.
This serves as a reference to help you assess whether our printing capabilities meet your specific requirements.

We offer free eyelets services for our banners. However, please note that there are no warranties provided for their wear and tear over time.
We take great care to ensure that the banners are prepared in the exact size ordered. However, there may be a slight variance of 1-2 cm in the final finished product.

DELIVERIES & PACKAGING:

Printing and Dispatch: Once you have approved the print-ready files, we will proceed with printing and dispatching your order.
Please note that this process takes approximately 5-6 working days. It is important to consider this timeframe and place your order well in advance of your event date.
We cannot accept responsibility for products not received before your event if the order is placed too close to the event date. Delivery Timescales: The delivery timescales
do not begin from the moment of payment; they commence once we receive the approval email for the print-ready files. Please keep this in mind when estimating the arrival of your order.
Folding of Large banners or products larger than 110cm x 110cm will be folded for delivery. As a result, creases may occur, and the folded areas may experience discoloration.
Please be aware that these factors will be considered acceptable for a perfectly printed and delivered product.
Rigid Product Delivery: If your order consists of rigid products that cannot be folded, they will be sent using a special courier service to ensure their safe transportation.
Rolled Delivery Option: If you prefer your order to be sent rolled instead of folded, Select special packaging option before check-out.

Express Service / Urgent Deliveries:

If you require your products urgently, we offer express delivery options with delivery within 24, 48, or 72 hours. The charges for express service vary depending on the order value.
To avail of the express service, simply proceed to the checkout and select the appropriate express delivery option. The cost will be displayed during the checkout process.
Please note that express orders not finalized by 1pm may incur an additional charge of 50% if next day delivery is still required and if we can fulfill the order.

Returns & Refunds:

For returns and refunds, it is important to follow the guidelines below:

Contact us immediately: If you are not satisfied with your order, you must contact us within 24 hours of receiving the goods. We will not entertain complaints made at a later stage.
The 24-hour period begins from the moment you take delivery of the goods.

Printed goods returns: We do not accept returns of printed goods unless they are of low print quality or the wrong size.
If you notice any damage to the goods or packaging at the time of delivery, please do not accept the delivery.

Acceptance of delivery: If you accept the delivery, it confirms that you are satisfied with the condition of the order.

Late delivery and refund: If your order is late due to delayed dispatch and you no longer require the goods, you must contact us immediately after the delivery timescale has expired to request a refund.
If you no longer require the goods and have already requested a refund, please do not accept the goods from the courier. Accepting the goods implies that you are happy to accept them despite the delay
and no longer want a refund. Please note that our responsibility is to ensure the order is handed over to the courier on time. Any delays caused by the couriers, for any reason, will not be eligible for a refund.
Proof of dispatch on time will be obtained from the electronic scanning of the parcels into the courier’s facility.

Return costs: If goods need to be returned for further inspection, whether for replacement or refund processing, the customer must bear the cost of returning the goods. We only cover costs related to sending out goods.

Timely returns: If you intend to claim a full refund, you must return the goods to us within 24 hours of receiving your order. Returns made at a later stage will not be eligible for a full refund.
Any costs associated with returning the goods to the customer will be payable by the customer.

Fraud & Deception:

Unfortunately, we have encountered instances of fraud and deception in the past. Some customers have used our banners and then attempted to fraudulently return them for a refund.
To combat such practices, we take photographs of every banner we print, and each parcel we send is weighed, with quantities of banners stated in the courier manifests. Any claims related to
fraudulent activities will be addressed through strict legal proceedings, and all costs associated with these claims will be recovered from the customer. Should you require any further clarification
or have additional questions, please do not hesitate to contact us.

Copyrights & Intellectual Property:

It is important to understand our policies regarding copyrights and intellectual property:
Ownership of Images: We reserve the right to all images of banners that we have designed and/or printed. These images may be used for marketing purposes on various online websites,
including our own. We also reserve the right to use parts of the design for marketing purposes.

Design Work and Intellectual Property: All design work and intellectual property rights belong to Printed Today, regardless of the images and/or text provided by the customer.
This ensures that we maintain creative control and ownership over our designs.

Refunds and Design Charges: In the event of a refund for any transaction, regardless of fault, a design charge will be applied. This charge will be equivalent to 50% of the invoice
amount and will be deducted before the refund is processed. This policy is in place to protect our intellectual property and the creative effort put into the design work.

We strive to maintain transparency and fairness in our business practices. If you have any further questions or concerns regarding copyrights and intellectual property, please feel free to contact us.